Midrex Technical Support & Services: Redefining “Aftermarket”

Each plant is unique in its staff­ing, mission, and operating conditions. Depending on time, location, and circum­stances, the service requirements can be very different, even for the same plant. Therefore, an effective service provider must have the skills, ingenuity, and expe­rience to create custom solutions – and the consistent presence and relation­ships to gain the trust and cooperation of the customers.

We don’t regard customer support and services in the traditional “after­market” sense because Midrex is actively involved in all aspect of a plant – design, supply, operation, and maintenance – a seamless transition from plant supply to plant operation services and support. Our all-inclusive approach to support and services is based on:

• Two-way technology transfer
• Collaborative technical support
• Digitally-based advanced solutions

Organizationally, Midrex has two groups devoted to customer support and services: Technical Services and Global Solution. Technical Services is the main point of contact for Midrex with operat­ing plants and provides support under the provisions of the MIDREX Process License in the form of:

• responding to technical inquiries from Process Licensees
• collecting operational/production data for preparing the annual MIDREX Plants Operations Report and to facilitate benchmarking
• organizing the technical program of the annual Midrex Operations Seminar and/or webinars
• identifying plant improvements and improvements needed
• coordinating plant visits
• supervising the preparation of Technical Bulletins and Instructions (TSBs and I&Is)

Global Solutions supplies spare parts and provides engineered solutions and the services to implement them. Engineered solutions include plant audits, debottlenecking studies, process auto­mation upgrades, adapting equipment for local conditions, incorporating new technologies, such as Adjustable Carbon Technology (ACT™). Services range from reformer management to field-based sup­port, such as refractory replacement and mechanical or operations advice, as well as Integrated Plant Solutions (IPS), a custom-tailored suite of services to match specific client needs. Each service offering is tailor-made to match customer needs.

The most recent Midrex service offer­ing is complete DRI-to-EAF optimization through our partnership with AMI Auto­mation This partnership allows all MIDREX DRI-EAF integrated facilities to achieve the lowest cost of liquid steel produced from iron oxide by optimizing the DRI plants and the EAFs as a single unit. Therefore, all decisions are based on the effect on liquid steel produced and not the perfor­mance of the individual operations.

Supplying, supporting, and servic­ing technology for direct reduction-based steelmaking is our business – our only business – and Global Solutions is the only plant services provider that can guarantee the solutions it provides are designed and manufactured to exact Midrex specifications.